Shipping policy

Shipping Policy

At Soulmie Keys, we aim to deliver your products quickly, securely, and affordably. This Shipping Policy explains our delivery options, timelines, and costs for orders placed through our online store.

1. Free Shipping Thresholds

We offer free standard shipping when your order meets the following minimum purchase amounts (before taxes, after discounts):

  • Ontario, Canada: Orders of $99 CAD or more
  • Other Provinces in Canada: Orders of $119 CAD or more
  • United States: Orders of $129 USD or more

2. Free Self Pick-Up

You can choose Free Self Pick-Up at our store during business hours:

📍 3459 Sheppard Ave E, Unit 218, Scarborough, ON, Canada M1T 3K5

  • Pick-up is available during our business hours (listed on our website or Google Business profile).
  • Please bring your order confirmation email and a valid photo ID when picking up.

3. Shipping Rates

If your order does not meet the free shipping threshold, shipping rates will be calculated at checkout based on your location and selected delivery method.

4. Processing Times

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Custom-made products may require additional processing time, which will be specified in the product description or during checkout.

5. Delivery Times

Estimated delivery times after dispatch:

  • Ontario: 2–5 business days
  • Other Provinces in Canada: 3–7 business days
  • United States: 5–10 business days

Delivery times may vary due to factors beyond our control (e.g., carrier delays, customs processing, weather conditions).

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

7. Customs, Duties, and Taxes (U.S. Orders)

Orders shipped to the United States may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address or refusal to accept delivery, the customer will be responsible for any reshipping fees.

9. Contact Us

If you have questions about your order or shipping, please contact us at:

Soulmie Keys
📍 3459 Sheppard Ave E, Unit 218, Scarborough, ON, Canada M1T 3K5
Email: soulmiekeys@gmail.com